Frequently Asked Questions

Dovar Labs is a one-person operation run by The Hung Ngo, a verified MQL5 developer specializing in professional-grade trading tools for MetaTrader 4 and 5. All products are built, documented, and supported directly by the developer.

MetaTrader 4 (MT4) and MetaTrader 5 (MT5) are trading platforms provided by most forex and CFD brokers. All Dovar tools run inside MetaTrader. You'll need a broker account that provides MT4 or MT5 access.

No. All products are designed for end-users with no coding knowledge. Installation is done through the MQL5 Market, and every product includes a step-by-step setup guide.

Most Dovar products are available for both MT4 and MT5. MT5 is the newer platform with better execution and multi-asset support. If your broker offers both, MT5 is generally recommended. Check each product page for platform availability.

All products are sold through the official MQL5 Marketplace. Click "Buy Now" on any product page to be redirected to MQL5 where you can complete the purchase securely with buyer protection.

After purchasing on MQL5, the product appears in your MetaTrader terminal under Market → Purchased. Double-click to install, then attach to a chart. Every product includes a detailed setup guide.

MQL5 Market products can be activated on a limited number of installations as per MQL5's standard licensing. Check the MQL5 product page for specific activation limits.

Refund policies are governed by the MQL5 Marketplace terms. Free demo versions are available for most products — always test before purchasing.

Yes. All products work on VPS environments. For 24/7 automated trading, a VPS is recommended. The tools are optimized for low-resource operation.

Dovar tools work with any broker that provides MetaTrader 4 or 5. For Expert Advisors trading gold, brokers with tight XAUUSD spreads (like IC Markets) are recommended for optimal performance.

No. No trading tool can guarantee profit. Markets are inherently risky. Dovar tools are designed to assist your trading with proper risk management, but past performance is not indicative of future results. Always trade responsibly and never invest more than you can afford to lose.

Products are actively maintained. Bug fixes typically ship within hours. Feature updates are released based on user feedback and platform changes. Check the "What's New" tab on each MQL5 product page for version history.

Direct support via Telegram (@ShiXiongScalpingTrader), MQL5 messaging, and email (admin@dovarlabs.com). You communicate directly with the developer — no ticket queues or chatbots.

Yes. Dovar Labs accepts selected custom development projects for MetaTrader EAs, indicators, and utilities. Visit the Custom Development page for scope, process, and inquiry details.

Most inquiries are answered within a few hours during business hours (UTC+7). Complex technical issues may take longer but are always followed up on the same day.